WiFi Support Page.

For urgent WiFi, Support send an email to support @ airwifi.ie.

Please enter your property address in the subject line

and give us a description of the issue you are currently having, and we will contact you back shortly.

What happens next?

We receive your request, connect to your router and resolve the problem. If you have requested a password or a change in password this will be carried out within an hour. (usually within 5 to 10 minutes). Most issues can be resolved within a few minutes and we recommend you do not become the WiFi Ninja. Please do not touch the equipment with a view to repairing it. Chances are you will make it worse.

Managed Networks.

In most cases, people who remained without a connection for a long period of time had tampered with the equipment. This involves Air WiFi Support technicians to call out. Remember if you damage the equipment and this results in a call out you will be held responsible for the costs. Remember we can, and will connect and resolve most issues within a few minutes. a plan on how the problem will be addressed. Some issues may require monitoring and analysis. We are prepared to monitor issues to create a permanent resolution.

When Should You Contact Us?

Please notify us of any issue as we are here to check and ensure you remain connected 24/7. Unfortunately, we DO NOT support End User devices and would request that if other devices are gaining access to the network that you check your device settings. If no device has connection check with other neighbors to see if they are affected.

Only one person from the account/address should submit a ticket for each issue being experienced. Several tickets for the same issue may cause confusion, and result in slower response times.

We value you and appreciate your support.

Air WiFi Support Services.