Support Page Welcome To Our Page.
Support Registration Via Air WiFi Support (Click Here). If you have already registered you can log in, Login using social media or alternatively, you can Sign up.
You can also request assistance by clicking on the tab "Submit a Support Email" on the right-hand side of this page. A pop-up will appear. Please fill in the form giving as much information as possible and submit. We will get back to you to resolve your issue.
All requests must be submitted through Air WiFi's Support Services Portal, email ticketing system. All correspondence will be accessible with the ability to monitor the progress of your request.
What happens next?
An email link to register will be sent to you. (Non-registered users)
We will email a unique ticket number and the estimated resolution time.
You can view all correspondence including internal Services Team communications through our Support Portal.
We will commence resolution of your issue.
To resolve the issues we will communicate via email updating the status of the problem and resolution. On occasion, you may receive contact by phone and/or text message to speed up the process.
In response to the problem reported, We will suggest appropriate resolutions. An existing correction, a new correction, a viable workaround, or a plan on how the problem will be addressed.
We DO NOT support End User devices and would request that if other devices are gaining access to the network that you check your device settings.
Services Team only respond to Support Portal requests.
Other recommendations:
- Complete all requested fields.
- Give as much information about your query/problem in the description section.
- Be patient, we will resolve your issue.
- Only one person from the account/address should submit a ticket for each issue being experienced. Several tickets for the same issue may cause confusion, and result in slower response times.
Please note if you are accessing the Portal on devices with small screens. The "+" is to create a new ticket. Larger screens will display "+ New" on the top right-hand side of the screen.
Other Air WiFi services:
- You are welcome to sign up for Air WiFi Mail Lists to receive updates and planned service maintenance disruption notifications.
- We appreciate feedback, if you are happy with us please leave a testimonial.
- Feel free to Like, +1 and Follow our social media if you appreciate our service.
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We value you and appreciate your support.
Air WiFi Support Services.